Privacy Policy

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Last Updated: 03/11/2025 Policy Version: 1.1

1. Who We Are & This Policy

• Welcome to AGASTYX LABS LLP ("we," "us," "our"). We are a firm based in India, specializing in Robotics and advanced AI platforms. We provide our AI-powered Platforms and other services (collectively, "Services") to a global audience, serving both enterprise clients ("B2B") across various industries and individual consumers ("B2C").
• Your privacy is critically important to us. This Privacy Policy explains how we collect, use, share, and protect your Personal Data when you visit our website (the "Website") or use our Services, no matter where you are in the world.
• For the purposes of this policy, "User" (or "you," "your") refers to any individual accessing our Website or using our Services, whether as an individual consumer (B2C) or as a representative of an enterprise client (B2B).
• "Personal Data" (also referred to as "Personal Information") means any information that identifies or can be used to identify you as an individual.
• For the purpose of laws like the EU's General Data Protection Regulation (GDPR), we are the Data Controller of the Personal Data we collect from you when you sign up for or browse our Services.
• A Note on B2B Services (Controller vs. Processor): If you are a business client ("B2B") and you provide us with Personal Data belonging to your own customers or users (e.g., by uploading your customer data into our AI platforms for processing), your business is the "Data Controller" and we are acting as your "Data Processor." This relationship will be governed by a separate Data Processing Agreement (DPA) as required by law.

Company Name:          AGASTYX LABS LLP

Registered Address:   Valiyaveliyil HSE,Kanjiramattom P O,Ernakulam D-682315, India

Contact Email:              privacy@agastyx.com

Phone:                              91-8547082547

2. Personal Data We Collect

We collect Personal Data from you as an individual user (B2C) and from the representatives or employees of our business clients (B2B). In both cases, the data collected is "Personal Data" belonging to an individual.

a) Information You Provide Directly:

• Identity & Contact Data: Your full name, email address, and phone number when you  subscribe to our "The Agastyx Journal" newsletter, or contact us for support.
• Professional Data: Your job title, company name, industry, and your role (e.g., "Founder," "Investor"). This is primarily collected from our B2B users.
• Payment Data: When you purchase a subscription, our third-party payment processors  collect your payment information. We do not store your full credit card details.

b) Information We Collect Automatically:

• Usage Data: Information about how you interact with our Services, such as features used, pages viewed, and time spent on our platform.
• Technical Data:Your IP address, browser type and version, device information, operating system, and general location data (like your country).

c) AI driven operations

• We use AI to power our operations, but we want to be clear: we do not use any personal information to train our AI models.Our models are trained exclusively on anonymized, aggregated, or synthetic datasets to ensure your personal information is protected.

3. How and Why We Use Your Personal Data

We only use your Personal Data for specific purposes and when we have a valid legal reason to do so. Our "customer" may be you as an individual (B2C) or the company you work for (B2B). For users in regions like the EEA, we rely on specific "lawful bases."

Purpose of Processing | Type of Data | Lawful Basis (Primarily for EEA Users) 

• To provide and manage your account and Services
• Identity, Contact, Professional, Payment
• Performance of a Contract (with you or your employer)
• Query Data, Technical Data
• Performance of a Contract
• To send marketing communications 
• Identity, Contact, Professional
• Consent 
• Chatbot Services(To respond to your inquiries and provide you with the information or support you requested)
• Analytics and product improvement (based on anonymized data).
• To improve our website and Services
• Usage, Technical, Query Data
• To manage customer relationships & support
• Identity, Contact
• Legitimate Interest (to provide good service)
• To ensure security and prevent fraud
• Technical, Usage, Identity
• Legitimate Interest (to protect our platform)
• To comply with legal or regulatory obligations
• All relevant data as required
• Legal Obligation

4. Who We Share Your Personal Data With

We do not sell or disclose your data to third parties, except where legally mandated or to facilitate essential service functions.We may share your Personal Data with the following categories of service providers who help us operate our business:

• Cloud & Hosting Providers: To host our platform and data .
• CRM & Marketing Platforms: To manage customer relationships and send communications.
• Payment Processors: To securely process your payments.
• Analytics Providers: To understand how our Services are used.

We require all service providers to respect the security of your Personal Data and process it only on our instructions and in accordance with the law.

5. International Data Transfers

As a company based in India, this agreement is governed by Indian law, and any disputes will fall under the jurisdiction of Ernakulam, Kerala. Your use of our Services means your Personal Data is processed in India and may also be processed in other locations where our service providers operate.

These countries may have data protection laws that are different from the laws in your country.

For users in the EEA, UK, and Switzerland: Your Personal Data will be transferred outside of these regions. We ensure such transfers are lawful by using protective measures to ensure your data is afforded a level of protection similar to that in the EEA.

By using our Services, you acknowledge and consent to this transfer, processing, and storage of your data.

6. Data Security & Retention

• Security: We have implemented appropriate technical and organizational security measures  to protect your Personal Data from being accidentally lost, used, or accessed in an unauthorized way.
• Retention: We will only keep your Personal Data for as long as necessary to fulfill the purposes we collected it for.

                   To determine the appropriate retention period, we consider the amount, nature, and sensitivity of          the data, the potential risk of harm from unauthorized use, the purposes for which we process it, and our legal obligations.

            For example:

• Account Information: Data related to your account (such as Identity and Contact Data) is typically retained for as long as your account is active and for a period of up to 2 years after account closure to handle any outstanding issues or legal obligations.
• Marketing Data: If you opt-out of marketing, we will retain your email address on a suppression list indefinitely to ensure we honor your request.
• Legal & Tax Requirements: We must retain certain information (like payment and transaction data) for longer periods as required by law (e.g., tax and accounting regulations).

7. Cookies and Tracking Technologies

We use cookies to ensure our website works and to analyze how users interact with it. You can manage your preferences (accept or reject) directly in your browser settings. For full details, please refer to our Cookie Policy.

8. Your Privacy Rights

Regardless of whether you are using our Services as an individual consumer (B2C) or as a representative of a business (B2B),you as an individual have specific rights regarding your Personal Data.

 a) General Rights (Available to All Users):

Access: You can request a copy of the Personal Data we hold about you.

Correction (Rectification): You can ask us to correct any inaccurate or incomplete data.

Deletion (Erasure): You can ask us to delete your Personal Data in certain circumstances.

Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email.

b) Specific Regional Rights:

If you are in the European Economic Area (EEA), UK, or Switzerland:

• Right to Restriction: You can ask us to stop processing your data temporarily where applicable.
• Right to Object: You can object to our processing of your data, especially when we rely on Legitimate Interests.
• Right to Withdraw Consent:Where we process data based on your consent, you can withdraw it at any time.
• Right to be Informed:We are committed to maintaining the security of your Personal Data. In the unlikely event of a data breach that compromises your data, we will promptly notify you and the relevant supervisory authorities in accordance with applicable legal requirements.

To exercise any of these rights, please contact us at privacy@agastyx.com. We will verify your identity before processing your request.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or 16 in the EEA/UK). We do not knowingly collect Personal Data from children. If we become aware that we have collected such data, we will take steps to delete it.

10. Additional Information for Indian Users

We comply with India's Digital Personal Data Protection (DPDP) Act, 2023. As a "Data Principal" in India, you have specific rights to access, correct, and erase your data, as well as the right to grievance redressal. You also have the right to lodge a complaint with the Data Protection Board of India. For any grievances, please contact us at the email provided below.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, by email.

12.Mergers, Acquisitions, and Restructuring

If our company is involved in a merger, acquisition, or restructuring, your Personal Data may be transferred to the new owner. We want to be clear: your data will remain subject to the promises and protections outlined in this Privacy Policy. If the handling of your data changes as a result of this transfer, we will notify you.

13. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Company Name:           AGASTYX LABS LLP

Registered Address:   Valiyaveliyil HSE,Kanjiramattom P O,Ernakulam D-682315, India

Contact Email:              privacy@agastyx.com

Phone:                              91-8547082547